Dear customers, thank you for choosing to buy our living home products. We are committed to providing you with high-quality products and excellent after-sales service.
In order for you to enjoy a better shopping experience, we offer a 7-day return and exchange service. If you are not satisfied with the product within 7 days of receiving the goods, you can choose to apply for a return or exchange. However, it should be noted that international logistics costs will be borne by the buyer if the goods are sent back to us.
During the return process, to ensure the quality and integrity of the product, please ensure that the product is in its original condition and has complete packaging. If the returned product is damaged or lost, we will not be able to accept your return or exchange application due to logistical problems.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Our after-sales team will deal with your return request promptly after receiving it and will try to provide you with a satisfactory solution. If you encounter any problems or have any suggestions during the use of the product, please feel free to contact our customer service team.
Thank you again for your support and trust, and we will continue to provide you with quality products and services.